Epson has conveniently packaged the PictureMate Photo Cartridge with PictureMate Photo Paper, so that purchasing supplies for PictureMate is simple and saves time. The PictureMate Print Pack provides both supplies together, so replacing both the PictureMate Photo Cartridge and paper with a new PictureMate Print Pack is convenient and affordable.
Actual yields will vary based on types of photos printed, images and frequency of use. For example, printing many copies of the same photo, or printing many black and white or sepia photos, may result in fewer prints than the number of sheets of paper included in your PictureMate Print Pack. Also, the PictureMate Photo Cartridge, once installed, should be replaced with a new one within 6 months of installation.
You may be able to print more than the number of sheets included in your PictureMate Print Pack. In this case the cartridge monitor indicates the cartridge can still be used. You can continue printing with paper from another PictureMate Print Pack or Epson Premium photo paper, which is available from many resellers or Epsonstore.com. There are other photo papers available, but most are not formulated to be fully compatible with the PictureMate Photo Cartridge. Using other papers may result in poor color reproduction, print quality problems or more fading.
If you are dissatisfied because you receive fewer prints than the number of sheets included in your PictureMate Print Pack, you can return the remaining sheets of PictureMate Photo Paper with the dated sales receipt and UPC code from the PictureMate Print Pack packaging within one year of purchase and Epson will refund a maximum of 29 cents per sheet returned, plus a maximum $1.10 for postage. The Satisfaction Guarantee is a prorated refund that covers only end user claims in the US and Canada. It does not cover use of any non-Epson ink or paper, commercial use of the printer, or paper consumed by proofs or printing errors.
Please follow the following refund procedure:
1) Print out the PictureMate Print Pack Satisfaction Guarantee Form, available at www.epson.com/picturemateguarantee, or request this form to be mailed to you by calling (562) 276-1347 for U.S. or Puerto Rico or (905) 709-8676 for Canadian residents.
2) Send the following items to:
Epson Print Pack Satisfaction Guarantee
P.O. Box 400067
El Paso, TX 88540-0067
Customer claim status inquiry number: 800-305-7305.
a) Fully completed PictureMate Print Pack Satisfaction Guarantee Form
b) Original UPC code of PictureMate Print Pack
c) Copy of PictureMate Print Pack receipt
d) Remaining PictureMate Print Pack paper from the original PictureMate Print Pack.
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