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Problem Solver / Customer Support

Contacting Customer Support

For users in the United States and Canada

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

• Product serial number
  (The serial number label is usually on the back of the product.)

• Product model

• Product software version
  (Click About, Version Info, or similar button in the product software.)

• Brand and model of your computer

• Your computer operating system name and version

• Names and versions of the software applications you normally use with your product

For users in the United States and Canada

EPSON provides technical assistance 24 hours a day through various electronic support services and automated telephone services. See your Printer Basics book for contact information.

To speak to a technical support representative, dial:

• U.S.: (562) 276-7296, 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Saturday.

• Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday.

Note:

For help using any other software on your system, see the documentation for that software for technical support information.

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