Scanner Reference

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Troubleshooting / Problems and Solutions

Scanner Operation Problems

The fluorescent lamp does not turn on.
The scanner does not scan.
You cannot scan from the Film Adapter.
Pressing the button on the scanner does not start scanning.
The printed image is larger or smaller than the original.
Scanned images cannot be printed or come out garbled when printed.

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

Also see the documentation that came with your computer and scanner for possible solutions.

The fluorescent lamp does not turn on.


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The scanner does not scan.


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You cannot scan from the Film Adapter.


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Pressing the button on the scanner does not start scanning.


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The printed image is larger or smaller than the original.

The image size settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.


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Scanned images cannot be printed or come out garbled when printed.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION