Reference Guide

Index Help Safety Contents Glossary

Troubleshooting

Scanner Operation Problems

The indicator light does not come on
The scanner does not scan
Pressing the Start button does not start scanning
You cannot scan multiple images

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

• Incorrect interface setup

• Incorrect computer or software setup

• Incorrect software operation

See the Start Here poster to confirm that you have set up the scanner correctly. Also, see the documentation that came with your computer and software for possible solutions.

The indicator light does not come on

Make sure the power cord is plugged into an electrical outlet and the scanner is turned on by pressing the Power button.

If you cannot solve a problem, contact your dealer or technical support for assistance.

[Top]

The scanner does not scan

Try one or more of these solutions:

• Wait until the indicator light remains solid green (ready for scanning).

• Your system may not work properly if you use a USB cable other than the one supplied by Epson. Use the USB cable that came with your scanner.

• The scanner may not work properly when connected to the computer through more than one hub. In this case, connect the scanner directly to the computer's USB port, or through one hub.

[Top]

Pressing the Start button does not start scanning

Try one or more of these solutions:

• Make sure EPSON Scan is installed.

• For Windows XP users:
  Click the Events tab in your scanner's Properties dialog box and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

• For Windows 98SE, Me, and 2000 users:
  Click the Events tab in your scanner's Properties dialog box and make sure the Disable device events check box is not checked. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

• For Macintosh users:

• When in Classic mode, the  Start button is disabled. Quit Classic mode.

• Initially, only the user who installed the scanner software can scan using the  Start button. Other users must start Epson Scanner Monitor in the Applications folder before using the  Start button for the first time. From then on, pressing a button will automatically start the application assigned to it.

[Top]

You cannot scan multiple images

Try one or more of these solutions:

• Position each photograph at least 20 mm apart from adjacent photographs.

• Make sure your application is able to scan multiple images.

[Top]

Previous

Next