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Troubleshooting / Problems and Solutions

Scanner Operation Problems

The indicator light does not come on
The scanner does not scan
Pressing the button does not start scanning
Pressing the buttons in a Mac OS X environment starts Classic mode
You cannot scan multiple images

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

See your Start Here poster to confirm that you have set up in the correct way. Also, see the documentation that came with your computer and software for possible solutions.

The indicator light does not come on

Make sure the AC adapter is connected to the scanner and the power cord is plugged into an electrical outlet.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.


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The scanner does not scan

Try one or more of these solutions:


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Pressing the button does not start scanning

Try one or more of these solutions:


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Pressing the buttons in a Mac OS X environment starts Classic mode

Try the following solutions:


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You cannot scan multiple images

Try one or more of these solutions:


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION