Reference Guide

Index	Help	Safety

Contents	Glossary

Problem Solver / Where To Get Help

Contacting Customer Support

Before Contacting Epson

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance.

Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below:

Service	Access
World Wide Web	From the internet, you can reach Epson support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through email.
Automated Telephone Services	A variety of automated help services are available 24 hours a day, seven days a week. To use these services you must have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdvice^SM Express code is 82700. Use this code to quickly access the Epson Stylus Photo R220 Series printer in SoundAdvice.

To speak to a technical support representative, dial:

U.S.: (562) 276-7296, 6 am to 8 pm, Pacific Time, Monday through Friday.

Canada: (905) 709-2567, 6 am to 8 pm, Pacific Time, Monday through Friday.

Toll or long distance charges may apply.

Please have the following information ready:

Product name (Epson Stylus Photo R220)

Product serial number (located on the back of the printer and on its box)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration and operating system version

Description of the problem.

You can purchase genuine Epson ink and paper from an authorized Epson reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, visit http://www.epsonstore.com (U.S. sales only). In Canada, please call 800-463-7766 for reseller referral.

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