Reference Guide

Index	Help	Safety

Contents

Problem Solver

Correcting USB Problems

USB connections
Windows operating systems
Printer software installation

USB connections

USB cables or connections can sometimes be the source of USB problems.

For best results, you should connect the printer directly to the computer's USB port. If you must use multiple USB hubs, we recommend that you connect the printer to the first-tier hub.

[Top]

Windows operating systems

Your computer must be a model pre-installed with Windows XP or 2000, or a model that was pre-installed with Windows Me, 98, or 2000 and upgraded to Windows XP. You may not be able to install or run the USB printer driver on a computer that does not meet these specifications or that is not equipped with a built-in USB port.

For details about your computer, contact your dealer.

[Top]

Printer software installation

Incorrect or incomplete software installation can lead to USB problems. Take note of the following and perform the recommended checks to ensure proper installation.

Checking printer software installation for Windows XP and 2000

When using Windows XP or 2000, you must follow the steps in the Start Here sheet packed with the printer to install the printer software. Otherwise, Microsoft's Universal driver may be installed instead. To check if the Universal driver has been installed follow the steps below.

Open the Printers folder and right-click the icon for your printer.

Click Printing Preference on the shortcut menu that appears, and then right-click anywhere in the driver.

If About is displayed in the shortcut menu that appears, click it. If a message box with the words "Unidrv Printer Driver" appears, you must reinstall the printer software as described in the Start Here sheet. If About is not displayed, the printer software has been installed correctly.

[Top]