Cleaning the Print Head


If your printouts are unexpectedly light or faint, or you notice light or dark bands across your printout, you may need to clean the print head. This unclogs the nozzles so they can deliver ink properly. Print head cleaning uses ink, so clean it only if quality declines.

You can clean the print head using the ink button on the printer or using the Head Cleaning utility on your computer. You can also run a nozzle check to see if the print head needs cleaning.

Note:
If the red ink light comes on or flashes, you cannot clean the print head. In this case, replace the appropriate ink cartridge first.

Caution:
If you don't use your printer often it is a good idea to print a few pages at least once a month to maintain good print quality.

Checking the Print Head Nozzles

  1. Make sure the printer is turned on but not printing, and the red ink light is off. (If the ink light is flashing or on, you need to replace a cartridge.)
  2. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Nozzle Check.
  3. Macintosh OS X: Open the Applications folder and select Epson Printer Utility. Select C68 Series in the printer list, click OK, and select Nozzle Check.

    You see a screen like the following:



  4. Click Print. The nozzle check pattern prints:


  5. If there are no gaps or lines, click Finish.
  6. If there are gaps or lines, or the test patterns are faint, click Clean. Then follow the steps in Running the Head Cleaning Utility to clean the nozzles.

Running the Head Cleaning Utility

  1. Make sure the printer is turned on but not printing, and the red ink light is off. (If the ink light is flashing or on, you need to replace a cartridge.)
  2. Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Head Cleaning.
  3. Macintosh OS X: Open the Applications folder and select Epson Printer Utility. Select C68 Series in the printer list, click OK, and select Head Cleaning.

    You see a screen like the following:



  4. Click Start or Next.
  5. Cleaning takes several seconds. The printer runs a head cleaning cycle and the  power light flashes.

    Caution:
    Never turn off the printer while head cleaning is in progress. You may damage it.

  6. When the green power light stops flashing, make sure paper is loaded in the printer, then do the following:
  7. Windows: Click Print Nozzle Check Pattern. Then click Print.

    Macintosh: Click Confirmation, then click Next.

    The nozzle check pattern prints (see Examining the Nozzle Check Pattern for details).

  8. If there are no gaps or lines, click Finish.
  9. If there are still gaps or lines, or the test patterns are faint, click Clean to clean the print head again.

    If you don't see any improvement after cleaning three or four times, refer to Problems and Solutions. You can also turn the printer off and wait overnight. This lets any dried ink soften. Then try cleaning the print head again.

Examining the Nozzle Check Pattern

Examine the nozzle check pattern you printed. Each staggered line should be solid, with no gaps, as shown.