Solve Problems : Problems and Solutions

Network Problems (WorkForce 323/325 Series only)
The product cannot find or connect to the wireless router or access point
The product’s WiFi light is on but you cannot print
EpsonNet Setup was unable to find my product on the network
Network setup was unsuccessful
The product does not appear in the Add Printer window (Mac OS X)
Cannot print over the network
Cannot find the scanner or start Epson Scan
Printing is slow or the print is cut off
Print a Network Status Sheet
The product cannot find or connect to the wireless router or access point
Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet.
Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router or access point. If access restrictions are set, register the product’s MAC address on the router or access point. Print a Network Status Sheet to obtain the MAC address. Then see your router or access point’s documentation for instructions.
If your wireless router or access point doesn’t broadcast its network name (SSID), see the Quick Guide for instructions on manually entering your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using.
The product’s WiFi light is on but you cannot print
EpsonNet Setup was unable to find my product on the network
Verify that the product is turned on and connected to your network. If the wireless connection is active, the WiFi light should be on. See your Quick Guide for details.
Network setup was unsuccessful
Make sure that the product is turned on and connected to your network. If the wireless connection is active, the WiFi light should be on. See your Quick Guide for details. Then remove and reinsert the CD to reinstall the product software.
The product does not appear in the Add Printer window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s TCP/IP settings are configured correctly.
Cannot print over the network
Print a Network Status Sheet and verify that the network settings are correct.
When using TCP/IP, make sure the product’s IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, you need to set the IP address manually.
Cannot find the scanner or start Epson Scan
If network communication was interrupted while starting Epson Scan, exit Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart, turn the product off and back on, and then try restarting Epson Scan. Check the Timeout Setting in EPSON Scan Settings. For details, see the Epson Scan Help.
Printing is slow or the print is cut off
Print a Network Status Sheet and check the signal strength. If it’s poor, try moving the product closer to your wireless router or access point. Avoid placing the product next to a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet.
Print a Network Status Sheet
1.
Press the  Menu button.
2.
Press  or  to select Network Settings, then press OK.
3.
Press  or  to select Print Network Status Sheet.
4.
Press the  Color button to print a network status sheet.
5.
Press the  Menu button to exit.