Paper Jam Problems Inside the Product

If paper has jammed inside the product, follow the steps here to clear the jam.

1. Cancel the print job, if necessary.
2. Remove any jammed paper from the rear paper feed slot.
   
   
   
3. Open the printer cover.
   
   
   
   Caution:
   Do not touch the flat white cable inside the printer.
4. Remove any paper inside, including torn pieces.
   
   
   
5. Close the printer cover.
6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.