Product Light Status

You can often diagnose problems with your product by checking its lights.

Lights
1  power
2 error
Light status Condition/solution
The  power light is on The product is turned on.
The  power light is flashing The product is busy. Wait for the  power light to stop flashing before turning off the product.

If you just filled the ink, the  power light will flash for approximately 20 minutes. Do not cancel this process.

The  power light is flashing

The error light is flashing

Paper may be jammed in the product. Remove any jammed paper, and press the cancel button to clear the error.

If the lights still flash, there may be a product error. Turn the product off, check inside for jammed paper or foreign objects, then turn the product back on. If the error continues, contact Epson for support.

The  power light is flashing

The error light is on

No paper is loaded or multiple sheets fed at one time. Remove any jammed paper, load paper in the product, and press the cancel button to clear the error.
The  power light is off

The error light is on

An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If the error continues, contact Epson for support.
The  power light is on

The error light is on

Initial ink charging may not be complete. Turn off the product and fill the ink tanks as described on the Start Here sheet.
Related tasks
Loading Paper
Related references
Paper Jam Problems
Where to Get Help