Paper Jam Problems in the Cassette (C1/C2/C3/C4)

If paper has jammed in the cassette, follow the steps here to clear the jam.
Note: If the optional paper cassette units are installed, do not remove more than one paper cassette at a time.
  1. Cancel the print job, if necessary.
  2. Pull out the paper cassette.

  3. Carefully remove any paper jammed inside the product.

  4. Carefully follow all paper loading instructions and reload the paper.
  5. Keep the cassette flat as you gently insert it.
  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use