If you cannot start Epson Scan for scanning over a network, try these solutions:
Note: Document
Capture Pro (Windows) and Document Capture (Mac) do not support
starting a scan from the scanner button over a wireless network.
Launch Epson Scan before scanning from the scanner button.
- If you did not successfully connect to a network while installing your product software, select the link at the end of this topic and follow the steps in "Manually Connecting to a Wi-Fi Network". If you are still unable to connect to a network, try the other solutions in this topic.
- If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
- If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your scanner, turn it back on, and try restarting Epson Scan again.
- Check the
connection setting and test the connection using Epson Scan
Settings:
Windows 10: Click
> EPSON > EPSON Scan
Settings. Make sure the Connection setting is set to Network, then select your scanner and click the
Test button.Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button.
Windows (other versions): Click
or
Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan
Settings. Make sure the Connection setting is set to Network, then click the Test button.Mac: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button.
- You may need to disable the firewall and any anti-virus software on your wireless router.
- If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner.
- Epson Scan does not support networks that use only IPv6. Use Epson Scan on a network that supports IPv4.
- If the Firewall function is active on Windows XP or later, the scanner may not be discovered by Epson Scan Settings. Open Epson Scan Settings, click Add, and enter the IP address for your scanner.
- On a Mac, if you have previously used the scanner with Image Capture, you may need to release the scanner in Image Capture before you can scan with Epson Scan.