Solutions When Finger Touch Interactivity Does Not Work

If finger touch interactivity does not work (BrightLink Pro 1430Wi), try the following solutions:
  • Make sure the Touch Unit is installed correctly and the power cable is properly connected. See your mount's Installation Guide for details.
  • If the light on the Touch Unit is not on, check the Touch Unit Setup settings in the Easy Interactive Function option on the Extended menu and make sure the Power setting is set to On.
  • Adjust the angle on the Touch Unit.
  • Make sure there are no obstacles (such as cables or pen trays) between the Touch Unit's laser diffusion ports and the projection surface.
  • Remove any decorative lights from around the projector or projection surface.
  • Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
  • Make sure you have performed pen calibration and finger touch calibration. Try recalibrating.
Related concepts
Pen Calibration
Related tasks
Adjusting the Angle of the Touch Unit
Calibrating for Finger Touch Interactivity