Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here or on the LCD screen to clear the jam.

1. Cancel the print job, if necessary.
2. Lift the printer cover.
   
   
   
   Caution:
   Be careful not to trap your fingers when opening and closing the printer cover. Also, do not touch the control panel buttons while your hands are inside the product to avoid accidentally starting the unit and causing injury to yourself.
3. Remove any jammed paper inside.
   
   
   
   Caution:
   Do not touch the flat white cable, ink tubes, or left side of the print head inside the product.

   
   
   
4. Close the printer cover.
5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.