You can often diagnose problems with your product by checking
the messages on its LCD screen. You can also see help information
and how-to instructions on the screen by pressing the
help button.
| LCD screen message |
Condition/solution |
| Printer error. |
Remove any paper jams or protective material in
the product. If the error is still displayed after turning the
product off and on again, contact Epson for support. |
| Operation canceled. An error occurred while
saving. |
The memory card or external storage device may
be damaged. Make sure the memory card or external device is
inserted correctly and meets the specifications for the
product. |
| A printer's ink pad is nearing the end of its
service life. |
The ink pads are near the end of their service
life and the message will be displayed until the ink pad is
replaced. Contact Epson for support. (To resume printing, press the
 start button.) |
| A printer's ink pad is at the end of its
service life. |
The ink pad is at the end of its service life.
Turn off the product and contact Epson for support. |
| Recovery mode |
An error has occurred during firmware updating.
Connect your product using a USB cable and try updating the
firmware again. If you still receive this error message, contact
Epson for support. |
Note: The ink pads
in the printer collect, distribute, and contain the ink that is not
used on printed pages. During the life of your product it may reach
a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable
life. The Epson Status Monitor, your LCD, or lights on the control
panel will advise you when these parts need replacing. If this
happens during the standard warranty of the product, the exchange
of the product or replacement of the pads is covered under the
standard warranty. If the product is out of warranty, the pads can
be replaced by any Epson authorized service provider. The waste ink
pads are not a user-replaceable part.