Cleaning the Print Head Using a Computer Utility

You can clean the print head using a utility on your Windows or Mac computer.

Load a few sheets of plain paper in the product.
Do one of the following:
- Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
- OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
Select Head Cleaning. You see a window like this:
Click Start to begin the cleaning cycle.
Caution:

Never turn off the product or open the inner cover during a cleaning cycle or you may not be able to print.
When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.
Check the printed pattern to see if there are gaps in the lines.
Print head is clean

Print head needs cleaning
- If there are no gaps, click Finish.
- If there are gaps or the pattern is faint, click Clean to clean the print head again.

If you don’t see any improvement after cleaning the print head up to 2 times, turn off the product and wait at least 6 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced.