Paper Jam Problems in the Rear Cover 1 (D1)

If paper has jammed in the rear cover 1, follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Open rear cover 1 (D1).


  3. Carefully remove any jammed paper.


    Caution:
    Do not touch the paper feed mechanism.
  4. Pull out rear cover 2 (D2).


  5. Remove any jammed paper from the duplexer.


  6. Replace rear cover 2 (D2).
  7. Close rear cover 1 (D1).
  8. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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