Status Menu Error Codes

If a job does not complete successfully, you can check the error code. Press the  Status button, select Job History, and locate the incomplete job. Select the job to display the error code and additional information.

Code Condition/solution
001 The product was turned off by a power failure.
101 Memory is full. Reduce the size of the print job.
102 Collated printing has failed due to a lack of available memory. Clear fonts and macros from the product's memory using the Clear Font and Macro option from the Setup menu, reduce the size of the print job, or print one copy at a time.
103 Print quality was decreased due to a lack of available memory. If the quality of the printout is unacceptable, try simplifying the page by reducing the number of graphics or the number and size of the fonts.
104 Reverse printing has failed due to a lack of available memory. Clear fonts and macros from the product's memory using the Clear Font and Macro option from the Setup menu or reduce the data size of the print job.
106 Cannot print from the computer due to access control settings. Contact your product administrator.
107 User authentication failed and the job has been canceled. Contact your product administrator.
108 Confidential job data was deleted when the product was turned off.
109 The received fax was already deleted.
110 The job was printed 1-sided because the loaded paper does not support 2-sided printing.
111 Available memory is running low. Reduce the size of the print job.
201 The product's memory is full. You can send pages individually, or print received faxes and delete them to free up memory space.
202 The line was disconnected by the recipient's fax machine. Wait a moment, then try again.
203 The product cannot detect a dial tone.

Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)

204 The recipient's fax machine is busy. Wait a moment, then try again.
205 The recipient's fax machine does not answer. Wait a moment, then try again.
206 The phone cable is incorrectly connected to the product's LINE and EXT ports. Connect the phone cable correctly.
207 The phone cable is not connected. Connect the phone cable.
208 The fax could not be sent to some of the specified recipients.

Print a fax log to check which recipients failed to receive the fax. If the Save Failure Data setting is turned on, you can resend a fax from Job Monitor in the Status menu.

301

401

There is not enough storage space available to save the data on the external memory device. Clear space on the device or use a different device.
302

402

The external memory device is write-protected. Disable write protection.
303 No folder is available for saving the scanned file. Create a folder or use a different memory device.
304

404

The external memory device has been removed. Reinsert the device.
305

405

An error occurred while saving data to an external memory device. Reinsert the memory device or use a different device.
306 The product's memory is full. Wait until current jobs are finished processing.
311

321

411

421

A DNS error has occurred. Check the DNS settings for the server, computer, or access point. DNS settings for the server can be checked from the DNS Server option in the Setup menu.
312

412

An authentication error has occurred. Check the Server Settings from the Setup menu.
313

413

A communication error has occurred. Check the Server Settings or network connection by running a connection check. If you selected Off as the authentication method, make sure to select None for the email server authentication method.
314 The data size exceeds the maximum size for the attached files. Increase the Attached File Max Size setting in the scan settings or lower the file size of the scanned image.
315

327

The memory is full. Retry after other ongoing jobs have finished.
322 An authentication error occurred. Check the Location settings.
323 A communication error has occurred. Check the Location settings or the network connection.
324 A file with the same name already exists in the specified folder. Delete the duplicate file or change the file name prefix in File Settings.
325 There is not enough storage space available in the specified folder. Increase the storage space in the specified folder, delete unnecessary files, or reduce the file size of the scanned image.
328 The destination was wrong or the destination does not exist. Check the Location settings.
331 A communication error occurred while acquiring the destination list. Make sure the product is connected to the network correctly.
332 There is not enough space available for saving the scanned files in the specified folder. Delete unnecessary files from the specified folder.
333 The destination could not be found because the destination information was uploaded to the server before sending the scanned data. Select the destination again.
334 An error occurred while sending the scanned data.
341 A communication error has occurred. Make sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture Pro or Document Capture. Make sure the Event Manager program is not being blocked by your firewall or security software.
422 An authentication error has occurred. Make sure the settings are correct for the folder selected in the Where to Forward setting in the Setup menu.
423 A communication error has occurred. It is also possible that a file with the same name is open or the file is a read-only file.

Check the network connection, make sure the settings are correct for the folder selected in the Where to Forward setting in the Setup menu, close the duplicate file, or disable read-only protection.

425 There is not enough storage space available in the forwarding destination folder. Increase the storage space in the destination folder.
428 The destination was wrong or the destination does not exist. Make sure the settings are correct for the folder selected in the Where to Forward setting in the Setup menu.
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