Product Status Messages

Ink cartridge cannot be recognized. Insert again or replace ink cartridge.

• Check that the cartridge is the same color as the color displayed on the control panel and ink door label, and reinstall the cartridge. If the message persists, insert a new ink cartridge.
• You cannot change the ink configuration (Standard or Commercial edition) after the ink cartridges have been installed. Make sure the correct cartridges are installed.
• Condensation may have occurred in the ink cartridge. Remove the cartridge, leave it for four hours or more at room temperature, and reinstall it.

Ink cartridge cannot be detected. Insert again or replace ink cartridge.

Please install the correct ink cartridge.

Automatic head cleaning failed. Retry?

No paper detected.

• If you are using roll paper, remove and reload the roll paper. Cut the edge of the roll paper straight horizontally. Cut off any jagged or folded sections of paper.
• If you are using poster board or a cut sheet, remove and reload the paper. Make sure the paper is loaded straight and is not skewed.

Could not eject paper.

• Press the OK button. If paper is jammed inside the printer, remove it.
• If you are using roll paper, make sure you selected Roll Paper as the Paper Source setting.

Remove uncut paper.

Loaded paper size is not supported size.

If the message still appears when you have loaded paper in a supported width, set the Paper Size Check setting to Off.

Loaded paper or print out has a problem.

Press the  pause/cancel button.

If this error appears at any other time, make sure that the printer supports the loaded media.

Firmware update failed.

Restart the printer.

Turn off the printer, wait for awhile, and turn on the printer again. Then run the firmware update file again.

If the message still appears, contact Epson for support.

Check driver settings.

Press the  pause/cancel button and select Job Cancel. Make sure that the driver you are using supports your product.

Check Auto Take-up Reel Unit and restart printer.

If the message still appears, contact Epson for support.

Check Auto Take-up Reel Unit cable and restart printer.

Auto Take-up Reel Unit is disconnected. Do you continue?

To continue printing without the Auto Take-up Reel, select Yes on the control panel.

See the Auto Take-up Reel documentation for more details.

Is anything obstructing the take-up reel sensor system?

Check the optional Auto Take-up Reel sensor and clear any obstructions, then press the OK button.

If there is any loose paper on the Auto Take-up Reel roll core, set the Auto switch to Off and hold the Manual switch in the take-up direction to remove slack in the roll paper. Confirm that the paper is attached to the roll core correctly, then return the Auto switch to the original position and press the OK button.

HDD used for another printer needs to be formatted. Continue?

You must format an optional internal print server that has been used with another printer before using it with your product. Select the Format Hard Disk setting in the Administrator Menu.

Check if hard disk unit is correctly installed.

Press the  pause/cancel button and select Job Cancel, then remove and reinstall the optional internal print server.

If the message still appears, contact Epson for support.

To continue printing regardless of the optional internal printer server's status, select Print only from the Hard Disk Unit menu in the printer driver.

Data size of print job is too large. Check on print job.

Hard disk does not have enough space.

See documentation for how to delete stored print jobs.

Delete some print jobs from the optional internal print server using the Remote Manager or LFP HDD Utility (Windows only).

Hard disk error. Hard disk cannot be used.

If the message still appears, contact Epson for support.

To continue printing regardless of the optional internal printer server's status, select Print only from the Hard Disk Unit menu in the printer driver.

Held job queue full.

If the optional internal print server cannot restore the data, the Format Hard Disk option appears on the LCD screen. Format the optional internal print server to continue using it. If you do not format the disk, you will not be able to print with the optional internal print server.

See manual and reconnect cables of SpectroProofer Mounter to printer.

See the SpectroProofer mounter documentation for more details.

SpectroProofer Mounter is not recognized. Continue?

See the SpectroProofer mounter documentation for more details.

See manual and reconnect ILS30EP to SpectroProofer Mounter. Turn printer off and on again.

See the SpectroProofer UVS documentation for more details.

ILS30EP is not recognized. Continue?

See the SpectroProofer UVS documentation for more details.

See documentation for how to solve the problem.

(error code)

Replace Part Soon/Replace Part Now

(maintenance request code)

(service code)

Power off and then on. If this doesn't work, note the code and call for service.

• The power cable is not connected securely
• An error occurs that cannot be cleared

When a call for service has occurred, the printer automatically stops printing. Turn off the printer, disconnect the power cable from both the outlet and the printer, and reconnect them. Turn the printer on and off several times. If the same call for service is displayed on the LCD screen, contact Epson for support and provide them with the displayed service code.