Removing Jammed Media

If media jams in the printer, check the following:

Make sure the media is not curled, creased, or folded on the leading edge. Do not use media that exhibits these problems.
Check the media specifications to make sure you can use the media with your printer and your RIP software. Check the RIP software manufacturers media guidelines.

Follow the steps here if media becomes jammed in the product.

Turn off the printer.
Note: If you see a message on the product control panel and the product will not turn off, unplug the power cable.
Open the front cover.
Grasp the tabs on the media holding plates and slide them to the left and right sides.

Caution:

If the media holding plates are deformed or damaged, do not continue to use them or you could damage the pressure rollers or print heads. Replace the media holding plates before continuing with these steps to remove jammed media.
If the print head is over the media, move it away from the jam area by hand.
Raise the media loading lever.
Pull the media to the cutter groove and cut off the torn or creased media from the roll.
Manually rewind the media.
Remove any media that remains inside the product.
Turn the product back on, load media, run a nozzle check and, if necessary, clean the print heads.
Caution:

Do not leave the product turned off with the print heads in an uncapped position for an extended period. The print heads may dry out and the product may not print properly.