If your prints are scuffed or smeared, try these solutions:
- Make sure your paper meets the specifications for your product.
- Do not use paper with folds or creases and always use new paper.
- If you are using cut sheet paper, check that changes in humidity and temperature have not made the paper wavy. Flatten the paper before loading it or use new paper.
- If the
surface of the paper is scuffed, select a wider Platen Gap setting. If the paper is still
scuffed, set Use Paper Eject Roller
setting to On.
Note: Do not enable the Use Paper Eject Roller setting when printing on glossy media.
- If an edge of the print is scuffed, try widening the corresponding margin.
- If ink is
smeared on your prints, clean the rollers. Load blank paper and
press the
cut/feed media button to
feed it through the printer. - If you are using non-Epson media, make sure you created a custom paper configuration for the media.
- Make sure the Paper Size Check setting is set to On, or the printer may print outside the edges of the loaded paper and smear ink on the back of the print.
- If the Auto Cut setting is set to Off, try setting the Margin Per Page setting to 65mm.
- Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not stack prints until the ink is completely dry.
- Clean around the print head.