You can often diagnose problems with your scanner by checking its lights.
| 1 | ! error light |
| 2 | ready light |
| Light status | Condition/solution |
|---|---|
| ! error light is flashing slowly | A paper jam has occurred. Open the ADF cover and remove any jammed originals. Close the cover to clear the error and load your originals again. |
| ! error and ready lights are flashing fast | A fatal error has occurred. Turn the product off and then back on again. If the error continues, contact Epson for support. |
| ! error light is on
ready light is off |
The firmware update has failed and the scanner is in recovery mode. Connect your product using a USB cable and try updating the firmware again. If the error continues, contact Epson for support. |