Paper Jam Problems in the Rear Cover

If you see a message that paper has jammed in the rear cover or duplexer, follow the steps here or on the LCD screen to clear the jam.

  1. Cancel the print job, if necessary.
  2. Press the buttons to release the rear cover and remove it from your product.


  3. Remove any jammed paper from inside the product.


  4. Remove any jammed paper from the duplexer.


  5. Open the cover of the duplexer. Remove any jammed paper from inside it and close the cover.


  6. Reattach the rear cover.


  7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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