Checking the Nozzles Using the Product Control Panel

You can check the print head nozzles using the control panel on your product.
  1. Make sure there are no errors on the LCD screen.
  2. Load a few sheets of plain paper into one of the paper cassettes.
  3. Press the  home button, if necessary.
  4. Select Settings.
  5. Select Maintenance. You see a screen like this:


  6. Select Print Head Nozzle Check. You see a screen like this:


  7. Select the paper cassette you want and select OK. The nozzle pattern prints.
  8. Check the printed pattern to see if there are gaps in the lines.

    Print head is clean

    WF-C17590/WF-C20590:



    WF-M20590:



    Print head needs cleaning

    WF-C17590/WF-C20590:



    WF-M20590:



  9. Do one of the following:
    • If there are no gaps, select OK.
    • If there are gaps or the pattern is faint, select NG and continue.
  10. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.
    Caution:
    Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print.
If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced.
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