If you have problems with document jams in the
automatic document feeder (ADF), follow the steps here to clear the
jam.
- Cancel the
print job, if necessary.
- Remove your
originals from the ADF.
-
Lift up the ADF lever and open the ADF
cover.
Caution:
Make sure you open the ADF cover before
removing any jammed pages. Otherwise the product may be
damaged.
- Carefully
remove any jammed pages.
- Close the
ADF cover, then open the document cover.
- Carefully
remove any jammed pages in the direction shown.
- Close the
document cover.
-
Lift the scanner unit.
Caution:
Do not touch the translucent film inside
the printer. Do not lift the scanner unit while the document cover
is open.
- Remove any
paper inside, including torn pieces.
- Close the scanner unit.
- Reload your
originals.
Caution:
Make sure you do not load the ADF beyond
its capacity for your paper size. Also make sure your originals are
not bent, folded, or curled and do not have tape, staples, or other
materials that could obstruct the feeder.
- Follow the
prompts on the LCD screen to clear any error messages. If you still
see a paper jam message, check the other paper jam solutions.