If paper has jammed in the duplexer (rear cover),
follow the steps here to clear the jam.
- Cancel the
print job, if necessary.
-
Press the tabs and open the rear cover.
- Remove the
duplexer.
- Carefully
remove any paper jammed inside the product.
Note: Do not
touch the paper rollers.
- Remove any
jammed paper from the duplexer.
Rear
Front
- Open the
duplexer.
- Carefully
remove any jammed paper stuck inside.
- Reinstall
the duplexer.
-
Close the rear cover.
- Follow the
prompts on the LCD screen to clear any error messages. If you still
see a paper jam message, check the other paper jam solutions.