Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also check for errors by pressing the  Job/Status button to display the Status Menu.

Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. A serious error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Paper out in XX. Load paper and touch OK. XX/XX Load paper in the empty paper cassette.
You need to replace the Ink Cartridge. Replace the ink cartridge as soon as possible.
The printer's ink pad is nearing the end of its service life. Please contact Epson Support. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson to replace ink pads before the end of their service life.
The printer's ink pad is at the end of its service life. Please contact Epson Support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. You cannot use AirPrint if Paper Setup Auto Display is disabled.
No dial tone detected. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting.
Failed to receive faxes because the fax data capacity is full. Touch the Job/Status at the bottom of the Home screen for details. Press the  Job/Status button and select Printer Status to view and clear any errors.
The combination of the IP address and the subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product.
To use cloud services, update the root certificate from the Epson Web Config utility. Run the Web Config utility and update the root certificate. Contact your system administrator for more information.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Make sure the correct port (USB or network) is selected for your product connection.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
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