Solutions to Heart Rate Chest Strap Problems

If you experience problems with the heart rate chest strap (ProSense 17), try the following solutions:
  • If you cannot pair the heart rate chest strap to your watch, try it.
  • If the heart rate chest strap does not correctly monitor your heart rate, check the following:
    • Make sure you are wearing the heart rate chest strap correctly.
    • Make sure you have paired the heart rate chest strap to your watch correctly. Try registering it again.
    • Make sure you enabled heart rate monitoring on your watch.
    • If the heart rate chest strap still does not work, its battery may be low or exhausted. Replace the battery.
    • If you still cannot monitor your heart rate, try resetting or restarting your watch.
Related tasks
Attaching the Heart Rate Chest Strap
Registering the Heart Rate Chest Strap
Resetting the Heart Rate Chest Strap and Replacing Its Battery
Cleaning the Heart Rate Chest Strap