If you experience problems using the Epson View app on your
smartphone or the Epson View Uploader on your computer, try the
following solutions:
- If you see an error screen while your watch is communicating
with your smartphone or computer, do not move your watch or the USB
charging clip during communications. Remove and reattach the USB
charging clip and try communicating with your smartphone or
computer again.
- If your computer does not recognize your watch, check the USB
connection. Also clean the contact points on the watch and the USB
charging clip, then try restarting your watch.
If you still have problems using Epson View app or the Epson
View Uploader, see the online help.