Product Status Messages

You can often diagnose problems with your product by checking the messages on the LCD screen.

LCD screen message Solution
Prepare empty waste ink bottle. The waste ink bottle is almost full. Make sure you have a replacement waste ink bottle handy.
Chip unit error

Chip unit not recognized.

Replace chip unit.

Remove and reinstall the chip unit. If the error recurs, replace the chip unit with a new one. Make sure the chip unit is installed properly on the correct ink tank color.

Condensation may have formed inside the ink tank. Make sure the ink is at room temperature for at least four hours.

If you still have problems, contact Epson for support.

Chip unit error

Cannot be recognized.

Remove or replace chip unit.

Chip unit error

Chip unit not recognized. Did you check the names of the supported products on the ink pack before adding the ink into the printer?

Chip unit error

Replace with chip unit that supports this printer.

Please check ink level. Check the remaining ink in the ink tank using the scale on the ink pack and, if necessary, refill the ink and replace the chip unit.

Make sure you have a replacement ink pack in the correct color handy.

Printing will pause if chip unit is not replaced.
Warming Up...

OK Force to start printing

The after heater is still warming to the specified temperature. Press the OK button to start printing without waiting for the after heater to warm up.
Clogged nozzles detected.

Cleaning recommended.

Press the  pause/cancel button and select Job Cancel to cancel printing. Perform a head cleaning based on the printout results.
F/W Install Error

Firmware update failed.

Restart the printer.

Turn off the product, wait a few minutes, and turn it on again. Then reinstall the firmware again.

If this message persists, contact Epson for support.

Print head is nearing end of service life. Contact Epson for support.
Auto Take-up Reel Unit stopped. Press the  pause/cancel button and select Job Cancel to cancel printing. Then set the Auto switch on the auto take-up reel to the off position, set it back to the original position, and reattach the media to the auto take-up reel.
Internal Temp. High

Lower room temperature.

Lower the room temperature to the range specified.
Internal Temp. High

Turn printer off. Wait for printer to cool and then turn on again.

Turn off the product. Lower the room temperature to the range specified. If the message still appears when the power is turned back on, the room temperature is still too hot.
Media Size Error

Load correct size media.

Raise the media loading lever and remove the currently loaded media. Be sure the media is at least 11.8 inches (300 mm) wide.

If this message appears even when the media is a supported width, turn off the Media Size Check setting and try printing again.

Media Sensor Error

Loaded media or sensor has a problem. Refer to the manual for error details.

Press the  pause/cancel button and select Job Cancel to cancel printing. Make sure media has an even surface and does not bleed through easily. Set the Platen Gap setting to 2.5.

Make sure the product is not exposed to direct sunlight.

If the error persists, perform a manual feed adjustment in the Media Setup menu.

Media Sensor Error

Refer to manual for details of error. Adjust manually?

Roll Type Error

Release and then reset the media loading lever, then match Roll Type setting to actual media.

Make sure the Roll Type setting is correct for the loaded media. Follow the on-screen instructions to clear the error.
Refer to manual and perform regular cleaning. You have not peformed regular cleaning for one month. If you do not clean the print head, nozzle clogs or print head damage may occur.
Maintenance Request

Replace Part Now/Replace Part Soon

XXXXXXXXXX

The indicated product part is nearing or at the end of its service life. Contact Epson for support and provide them with the service code shown on the LCD screen.

You must replace the part before printing again. If you continue to print, a call for service occurs.

Call For Service

XXX Error XXX

Power off and then on. If this doesn't work, note the code and call for service.

A call for service occurs when:
  • The power cable is not connected securely
  • An error occurs that cannot be cleared

When a call for service has occurred, the printer automatically stops printing. Turn off the printer, disconnect the power cable from both the outlet and the printer, and then reconnect them. Turn the printer on and off several times. If the same call for service is displayed on the LCD screen, contact Epson for support and provide them with the service code shown on the LCD screen.

Related tasks
Replacing the Waste Ink Bottle
Replacing the Chip Unit and Refilling Ink
Cleaning the Print Head
Checking for Clogged Print Head Nozzles
Related references
Where to Get Help
Environmental Specifications
Media Setup Menu Settings
Printer Setup Menu Settings