Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also press the  help button to see help information and how-to instructions on the screen.

LCD screen message Condition/solution
Printer error. Turn on the printer again. See your documentation for more details. A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam or any protective material inside the product. If there is no paper jam or protective material, contact Epson for support.
Ink is low. You can continue printing until you are prompted to replace the ink cartridges. Make sure you have replacement cartridges available. You cannot print after an ink cartridge is expended.
You need to replace the following ink cartridge(s). The ink cartridge is expended. Replace the cartridge.
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press the OK button.)
The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
Paper Setup Auto Display is set to Off. Some features such as paper size and type settings may be unavailable. For details, see your documentation. The Paper Configuration setting must be enabled to use AirPrint.
Communication error. Check if the computer is connected. Make sure the computer and product are connected. For scanning, make sure that Epson Scan 2 and Event Manager are installed on the computer.
The combination of the IP address and subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product. Check the solutions in the links at the end of this topic.
To use cloud services, update the root certificate from the Epson Web Config utility. Access your product's built-in Web Config utility and update the root certificate for your product.
Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. Make sure the printer port is selected correctly on the Port tab of the Printer Properties screen (Windows) or the System Properties > USB list (Mac).

Select USBXXX for a USB connection or EpsonNet Print Port for a network connection.

Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
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