Product Light Status

You can often diagnose problems with your product by checking its lights.

1	power light
2	Wi-Fi light
3	Wi-Fi Direct light
4	ink light
5	paper light

Light status	Condition/solution
The power light is on	The product is turned on.
The Wi-Fi light is on	The product is connected to a wireless network.
The Wi-Fi Direct light is on	The product is connected to a device using Wi-Fi Direct.
The power light is flashing	The product is busy. Wait for the power light to stop flashing before turning off the product.
The ink light is on	Initial ink charging or ink refilling may not be complete. See the Start Here sheet for instructions on initial ink charging.
The ink light is flashing	The ink tank cap is not fully closed. Push the cap down firmly, then press the ink button.
The paper light is on	No paper is loaded or multiple sheets fed at one time. Load paper in the product and press the stop button to clear the error.
The paper light is flashing	Paper is jammed in the product or protective material remains inside. Remove the jammed paper or any protective material and press the stop button to clear the error.
The power and paper lights are flashing simultaneously	An ink pad is nearing or at the end of its service life. Contact Epson for support. If a message to continue printing appears on your computer, press the stop button to continue printing.
All lights are flashing	Paper or protective material is stuck inside the product. Open the front cover and remove any jammed paper or protective materials. Turn the product off and then back on again. If the error continues, contact Epson for support.
The Wi-Fi and Wi-Fi Direct lights are flashing	A Wi-Fi connection error has occurred. Press the Wi-Fi button to clear the error and try again.
The ink light is on The paper light is on The Wi-Fi and Wi-Fi Direct lights are on	An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If the error continues, contact Epson for support.
The ink light is on The paper light is on	The product was not turned off correctly. Press the stop button to clear the error, then run a nozzle check and cancel any pending print jobs. Always use the power button to turn off the product.

Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.