You can often diagnose problems with your product by
checking the messages on its LCD screen. You can also select the
help icon to see help
information and how-to instructions on the screen.
| LCD screen message | Condition/solution |
|---|---|
| Printer error. Turn on the printer again. See your documentation for more details. | Turn the product off and then back on again. If the error continues, check for a paper jam or any protective material inside the product. If there is no paper jam or protective material, contact Epson for support. |
| An error occurred while saving. Check and if necessary, change the memory device. | The external storage device, such as a memory card, may be damaged. Check the device. |
| Ink is low. | You can continue printing until you are prompted to replace the ink cartridges. Make sure you have replacement cartridges available. You cannot print in color after an ink cartridge is expended. |
| Ink cartridge(s) are low. Print job may not print completely. | Select Continue
printing or Replace before
printing.
If you select Continue printing, the print job may fail and the paper is ejected. Cancel the print job and replace the cartridge. |
| You need to replace the following ink cartridge(s). | The ink cartridge is expended. Replace the cartridge. |
| The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. | The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press the OK button.) |
| The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. | The ink pad is at the end of its service life. Borderless printing is not available. Turn off the product and contact Epson for support. |
| Paper Configuration is set to Off. Some features such as paper size and type settings may be unavailable. For details, see your documentation. | The Paper Configuration setting must be enabled to use AirPrint. |
| Communication error. Check if the computer is connected. | Make sure the computer and product are connected. For scanning, make sure that Epson Scan 2 and Event Manager are installed on the computer. |
| The combination of the IP address and subnet mask is invalid. See your documentation for more details. | There is a problem with the network connection to your product. Check the solutions in the links at the end of this topic. |
| To use cloud services, update the root certificate from the Epson Web Config utility. | Access your product's built-in Web Config utility and update the root certificate for your product. |
| Cannot recognize the media. See your documentation for more details about the media. | Make sure the external storage device meets the specifications. |
| Cannot use the inserted Memory Device. See your documentation for details. | |
| Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support. | If print quality has not improved after running a nozzle check and head cleaning 3 times, wait for at least 6 hours without printing (we recommend turning off the product), and then run the nozzle check again and repeat the head cleaning if necessary. If print quality has still not improved, contact Epson for support. |
| Install the Epson Event Manager software in the computer to use this feature. See your documentation for more details. | Make sure Epson Event Manager is installed on your computer. |
| Check the followings when the computer is not found.
- Connection between the printer and the computer (USB or network) - Installation of necessary software - Computer powered on - Settings for firewall and security software - Search again See your documentation for more details. |
Make sure your product and computer are properly connected and all necessary software is installed. Make sure the computer is turned on. You may need to adjust the settings in your firewall or security software. |
| Check that the printer driver is installed on the computer and that the port settings for the printer are correct. | Make sure the printer port
is selected correctly on the Port tab of the Printer Properties
screen (Windows) or the System
Properties > USB list
(Mac).
Select USBXXX for a USB connection or EpsonNet Print Port for a network connection. |
| Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. | |
| Access the following or see documentation for details. Select [Dismiss] after confirming it. | Make sure your smartphone is connected for wireless printing. |
| Paper settings for XX do not match the Print Settings. Pull out Paper Cassette 1 or Paper Cassette 2 to place the following paper. XX XX | Make sure the paper loaded in the cassette matches the
print settings for the cassette. Change the paper settings or print
settings if necessary.
If you do not want to display this message, select
Settings > Printer Settings > Paper Source Setting > Paper Configuration > Off.
Note: If you
disable paper configuration messages on your product control panel,
you cannot use AirPrint. |
| The paper size and type set in XX does not match specified Print Settings. | Make sure the paper loaded
in the cassette matches the print settings for the cassette. Change
the paper settings or print settings if necessary.
If you do not want to display this message, select Settings > Guide Functions > Paper Mismatch > Off. |
| No paper has been loaded that matches the paper size setting. | |
| Recovery mode | An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. |
Note: The ink
pads in the printer collect, distribute, and contain the ink that
is not used on printed pages. During the life of your product it
may reach a condition where either satisfactory print quality
cannot be maintained or the ink pads have reached the end of their
usable life. The Epson Status Monitor, your LCD screen, or lights
on the control panel will advise you when these parts need
replacing. If this happens during the standard warranty of the
product, the exchange of the product or replacement of the pads is
covered under the standard warranty. If the product is out of
warranty, the pads can be replaced by any Epson authorized service
provider. The waste ink pads are not a user-replaceable part.