Paper Jam Problems in the Rear Cover

If paper has jammed in the rear cover, follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Squeeze the tabs and remove the rear cover.

  3. Carefully remove any jammed paper from inside the product.

  4. Carefully remove any jammed paper from the duplexer.

  5. Replace the rear cover.
  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use