Paper Jam Problems Inside the Product

If you see a message on the LCD screen that paper has jammed inside the product, follow the steps here or on the LCD screen to clear the jam.

  1. Cancel the print job, if necessary.
  2. Remove the jammed paper from the rear feed.

  3. Open the scanner unit.

  4. Carefully remove any paper jammed inside the product.

    Note: Do not touch the flat white cable or translucent film inside the product.

  5. Close the scanner unit.

  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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