Cleaning the Platen

Carefully follow the steps here to clean the platen to remove ink, paper particles, and lint. We recommend cleaning these parts once a month. Clean these parts more frequently depending on the environment and media being used.
Caution:
If dust or other particles remain on the platen inside the product, the print head nozzles may clog or the print head may be damaged.
  1. Remove any media from the product.
  2. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet.
  3. Wait for one minute after unplugging the power cable then open the printer cover and use a soft, clean cloth to clean away any dust or dirt inside the product.
  4. Open the printer cover and use a soft, clean cloth to carefully clean platen area (a) as shown here. Wipe from the inside of the printer toward the outside to avoid spreading dirt.


    Caution:
    As you clean, do not touch the ink tubes, rollers, or platen area (b) shown here to avoid staining future prints. If necessary, clean area (a) using a cloth dampened with mild detergent and wipe dry with a soft cloth.
  5. If any paper dust accumulates in the platen holes, gently remove it using a pointed object.


  6. Close the printer cover.
  7. Plug in and turn on the product, then load roll paper.
  8. To clean the pressure rollers, press the  cut/feed media button, then hold down the down arrow button to feed paper over the rollers.
  9. Cut the media after feeding.
Parent topic: Maintenance
Related tasks
Cutting Media
Removing Media
Related references
Maintenance Precautions