Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also select the  help icon to see help information and how-to instructions on the screen.

LCD screen message Condition/solution
Printer error. Turn on the printer again. See your documentation for more details. Turn the product off and then back on again. If the error continues, check for a paper jam or any protective material inside the product. If there is no paper jam or protective material, contact Epson for support.
An error occurred while saving. Check and if necessary, change the memory device. The external storage device, such as a memory card, may be damaged. Check the device.
Ink is low. You can continue printing until you are prompted to replace the ink cartridges. Make sure you have replacement cartridges available. You cannot print in color after an ink cartridge is expended.
Ink cartridge(s) are low. Print job may not print completely. Select Proceed, then select Continue printing, Replace before printing, or No, cancel printing.

If you select Continue printing, the print job may fail and the paper may eject. Cancel the print job and replace the cartridge.

You need to replace the following ink cartridge(s). The ink cartridge is expended. Replace the cartridge.
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select OK.)
The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is at the end of its service life. Borderless printing is not available, but printing with a border is available. Turn off the product and contact Epson for support.
Paper Configuration is set to Off. Some features may not be available. For details, see your documentation. The Paper Configuration setting must be enabled to use AirPrint.
Communication error. Check if the computer is connected. Make sure the computer and product are connected. For scanning, make sure that Epson Scan 2 and Event Manager are installed on the computer.
The combination of the IP address and subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product. Check the solutions in the links at the end of this topic.
To use cloud services, update the root certificate from the Epson Web Config utility. Access your product's built-in Web Config utility and update the root certificate for your product.
Cannot recognize the media. See your documentation for more details about the media. Make sure the external storage device meets the specifications.
Cannot use the inserted Memory Device. See your documentation for details.
Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support. If print quality has not improved after running a nozzle check and cleaning the print head twice, turn off the product and wait at least 6 hours. Then run a nozzle check and try cleaning the print head again. If print quality has still not improved, run a Power Cleaning. If it still has not improved after that, contact Epson for support.
Install the Epson Event Manager software on the computer to use this feature. See your documentation for more details. Make sure Epson Event Manager is installed on your computer.
Check the following if a computer is not found.

- Connection between the printer and the computer (USB or network)

- Installation of the necessary software

- Power supply to the computer

- Firewall and security software settings

- Search again

See your documentation for more details.

Make sure your product and computer are properly connected and all necessary software is installed. Make sure the computer is turned on. You may need to adjust the settings in your firewall or security software.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Make sure the printer port is selected correctly on the Port tab of the Printer Properties screen (Windows) or the System Properties > USB list (Mac).

Select USBXXX for a USB connection or EpsonNet Print Port for a network connection.

Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.
Access the following or see documentation for details. Select [Dismiss] after confirming it. Make sure your smartphone is connected for wireless printing.
Printing is suspended to avoid printing on mismatched paper. Paper size selected on the paper source setting doesn't match the paper loaded in XX. Make sure the paper loaded in the cassette matches the print settings for the cassette. Change the paper settings or print settings if necessary.

If you do not want to display this message, select If occurs repeatedly and block this message.

Printing is suspended to avoid printing on mismatched paper. Paper settings don't match the paper loaded in XX. Make sure the paper loaded in the cassette matches the print settings for the cassette. Change the paper settings or print settings if necessary.

If you do not want to display this message, select Settings > Guide Functions > Paper Mismatch > Off.

Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
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