If you see an error code on the LCD screen, see the solutions here to troubleshoot it.
| LCD code | Condition/solution |
|---|---|
| E-01 | A printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. |
| E-11 | The ink pad is at the end of its service life. Turn off the product and contact Epson for support. |
| E-12 | The maintenance box is full. Turn off the product and replace the maintenance box. |
| E-13 | The maintenance box is missing or not installed correctly. Turn off the product and install the maintenance box. |
| E-14 | The maintenance box is not recognized. Turn off the product and install the maintenance box. If the error continues, replace the maintenance box. |
| E-21
E-25 |
A battery error has occurred, and the product has turned off automatically. Contact Epson for support. |
| E-22
E-26 |
The battery is too cold, and the product has turned off automatically. Use the product within a temperature range of 50 to 95 °F (10 to 35 °C). |
| E-23
E-27 |
The battery is too hot, and the product has turned off automatically. Use the product within a temperature range of 50 to 95 °F (10 to 35 °C). |
| E-24 | The battery is too low, and the product has turned off automatically. Charge the battery or connect the AC adapter. |
| W-01 | Paper is jammed in the rear paper feed. Remove the jammed paper, then press the OK button. |
| W-02 | Paper is jammed inside the product. Remove the jammed paper, then press the OK button. |
| W-11 | An ink pad is nearing the end of its service life. Contact Epson for support. (To continue printing, press the OK button.) |
| W-12 | An ink cartridge is installed incorrectly. Press down each of the ink cartridges gently to make sure they are installed correctly. |
| W-13 | An ink cartridge indicated on the LCD screen is not recognized. Replace the ink cartridge. Epson recommends using genuine Epson ink cartridges. |
| I-22 | To establish a wireless connection using an access point, press the button on the access point or click the button on the access point's wireless settings screen displayed on your computer screen. |
| I-23 | Enter the PIN code displayed on the LCD screen into the access point or computer within two minutes. If you wait longer than two minutes, a time-out error occurs, the code changes, and you must enter a new code. |
| I-31 | To make wireless connection settings from your computer, insert your product CD into your computer and follow the on-screen instructions. |
| I-41 | The Paper Configuration setting must be turned on to use AirPrint. |
| I-81 | The product is switching to battery power because the AC adapter is disconnected. Printing may be slower when running on the battery. |
| — | Ink is low. Continue printing until you are prompted to replace the ink cartridge(s). |
| — | An ink cartridge is expended. Replace the ink cartridge. |
| — | A non-genuine battery is installed. Remove the external battery. |
| Recovery mode | An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. |