Product Status Messages

If you see an error code on the LCD screen, see the solutions here to troubleshoot it.

LCD code Condition/solution
E-01 A printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
E-11 The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
E-12 The maintenance box is full. Turn off the product and replace the maintenance box.
E-13 The maintenance box is missing or not installed correctly. Turn off the product and install the maintenance box.
E-14 The maintenance box is not recognized. Turn off the product and install the maintenance box. If the error continues, replace the maintenance box.
E-21

E-25

A battery error has occurred, and the product has turned off automatically. Contact Epson for support.
E-22

E-26

The battery is too cold, and the product has turned off automatically. Use the product within a temperature range of 50 to 95 °F (10 to 35 °C).
E-23

E-27

The battery is too hot, and the product has turned off automatically. Use the product within a temperature range of 50 to 95 °F (10 to 35 °C).
E-24 The battery is too low, and the product has turned off automatically. Charge the battery or connect the AC adapter.
W-01 Paper is jammed in the rear paper feed. Remove the jammed paper, then press the OK button.
W-02 Paper is jammed inside the product. Remove the jammed paper, then press the OK button.
W-11 An ink pad is nearing the end of its service life. Contact Epson for support. (To continue printing, press the OK button.)
W-12 An ink cartridge is installed incorrectly. Press down each of the ink cartridges gently to make sure they are installed correctly.
W-13 An ink cartridge indicated on the LCD screen is not recognized. Replace the ink cartridge. Epson recommends using genuine Epson ink cartridges.
I-22 To establish a wireless connection using an access point, press the button on the access point or click the button on the access point's wireless settings screen displayed on your computer screen.
I-23 Enter the PIN code displayed on the LCD screen into the access point or computer within two minutes. If you wait longer than two minutes, a time-out error occurs, the code changes, and you must enter a new code.
I-31 To make wireless connection settings from your computer, insert your product CD into your computer and follow the on-screen instructions.
I-41 The Paper Configuration setting must be turned on to use AirPrint.
I-81 The product is switching to battery power because the AC adapter is disconnected. Printing may be slower when running on the battery.
Ink is low. Continue printing until you are prompted to replace the ink cartridge(s).
An ink cartridge is expended. Replace the ink cartridge.
A non-genuine battery is installed. Remove the external battery.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use