Wiping the Print Head

If the print head is clogged and automatic cleaning does not fix the issue, you can clean the print head and the area around the caps using the optional cleaning sticks (part number C13S090013).
Caution:
Before beginning the cleaning process, note the following:
  • Do not touch any circuit boards or any parts inside the printer besides those which need to be cleaned.
  • Always use new cleaning sticks, or dirt may be transferred into the printer.
  • Do not touch the tip of the cleaning stick. This may reduce the cleaning effect.
  • Touch a metal object before cleaning to discharge any static electricity.
  • Do not use an organic solvent such as alcohol to wipe the caps, as it may damage the print head.
  • Do not move the print head by hand. Doing so could damage the printer.
  • If paper is loaded in the printer, remove it.
  1. On the LCD screen, select Menu > Maintenance > Cleaning the Maintenance Parts > Wiping the Print Head. The print head moves to the cleaning position.
  2. Remove the rear maintenance cover by lifting the tab and pulling the cover up and out.


  3. Use a cleaning stick to wipe the print head as shown to remove any ink, lint, or dirt.


    Caution:
    Do not touch the parts indicated below. Doing so may cause the printer to malfunction or print quality to decline.


  4. Replace the rear maintenance cover and make sure it is secured.
  5. Select OK to return the print head to its home position.
Parent topic: Maintenance and Transportation
Related tasks
Removing Roll Paper