Cleaning the Print Head Using the Product Control Panel

You can clean the print head using the control panel on your product.

Note: You cannot clean the print head if ink is expended, and may not be able to clean it when ink is low. You must replace the ink pack first.

Make sure there are no errors on the LCD screen.
Load a few sheets of plain paper in the product.
Press the home button, if necessary.
Select Settings > Maintenance > Print Head Cleaning. You see a screen like this:
Select Start to clean the print head. When the cleaning cycle is finished, you see a message on the screen.
Caution:

Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print.
Select Yes.
Select Start to print a nozzle check pattern.
Check the printed pattern to see if there are gaps in the lines.
Do one of the following:
- If there are no gaps, select O.
- If there are gaps or the pattern is faint, select X and continue.
- If there are many lines missing, you should run a Power Cleaning.
Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.
Caution:

Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print.

If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, one of the ink packs may be old or damaged and needs to be replaced. You can also try running a Power Cleaning.