Product Status Messages

You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by selecting Job/Status > Printer Status.

Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn the power off and on again. For details, see your documentation. Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product, and disconnect any optional installed units. If the error persists, contact Epson for support.
Printer error. For details, see your documentation. The product may be damaged, but features such as scanning are still available. Contact Epson for support.
Cannot print because XX is out of order. You can print from another cassette. Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support.
HDD error. Turn the printer off and back on again. If the error continues, contact Epson support. The hard disk drive is damaged. You may not be able to receive faxes (models equipped with optional fax board) or copy or print documents that contain images. Copying more than 50 pages of Text & Image A4 documents may fail. Contact Epson for support.
XX are nearing the end of their service life. A consumable part in your product needs to be replaced. Contact Epson for support.
XX are nearing the end of their service life. Contact Epson for support.
XX is at the end of its service life. Replace it.
You need to replace the following ink cartridge(s). Confirm the procedure, and then replace them. Replace the indicated ink cartridge(s).
No dial tone detected. (models with optional fax board installed) Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. Use # instead of the actual access code when entering an outside fax number. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
Failed to receive faxes because the fax data capacity is full. Touch the Job/Status at the bottom of the Home Screen for details. (Models equipped with optional fax board) Select Job/Status > Printer Status and resolve any errors that are preventing faxes from printing. Make sure the product is connected to a computer and it is turned on, or connect a memory device to the product.
The combination of the IP address and the subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product. Set up your product on the network again.
To use cloud services, update the root certificate from the Epson Web Config utility. Access the Web Config utility and update the cloud service root certificate.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Make sure the printer port is correctly configured. In Windows, make sure the port is set to a USBXXX setting for a USB connection or EpsonNet Print Port for a network connection.
Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.
The file name is already in use. Rename the file and scan again. Change the file name settings, move or delete the files, or change the file name on the shared folder.
Scanned file(s) are too large. Only XX page(s) have been sent. Check if the destination has enough space. There is not enough disk space on the computer. Increase the free space on the computer.
DNS error. Check DNS settings. Unable to connect to the computer. Make sure the address in the contacts list on the product and of the shared folder match. If the IP address of the computer is static and is set manually, change the computer name in the network path to the IP address. For example, change \\EPSON02\SCAN to \\192.168.XX.XX\SCAN. Make sure the computer is turned on and is not going to enter sleep mode. Temporarily disable the computer's firewall and security software. If this clears the error, check the security software settings. If Public network is selected as the network place, you cannot save the scanned images to the shared folder. Set the forward settings for each port. If you are using a laptop computer and the IP address is set as DHCP, the IP address may change when reconnecting to the network. Obtain the IP address again. Make sure the DNS setting is correct. The computer name and IP address may differ when the management table of the DNS server is not updated. Contact your network administrator and your DNS server administrator.
Authentication error. Please check the Email Server Settings. Make sure the user name and password on the computer, and the contacts on the printer, are correct. Also, make sure that the password has not expired.
Communication error. Check the Wi-Fi/network connection. Unable to communicate with a network folder that is registered on the contacts list. Make sure Use Microsoft network sharing (Network > MS Network) is enabled in the Web Config. Make sure the address in the contacts list on the product and of the shared folder match. Access rights for the user in the contacts list should be added on the Sharing and Security tabs of the shared folder's properties. Set the user's permissions to allowed.
Recovery mode

Update Firmware

An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you need help, contact Epson for support.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use