You can often diagnose problems with your product by checking
the messages on its LCD screen. You can also select the
help icon to see help
information and how-to instructions on the screen.
| LCD screen message | Condition/solution |
|---|---|
| Install the Epson ScanSmart software on the computer to use this feature. See your documentation for more details. | Epson ScanSmart did not launch. Make sure Epson ScanSmart is installed correctly and correct scanner is selected. If Epson ScanSmart is not installed, download the software from the Epson website and install it on your computer. |
| Check the following if a computer is not found. - Connection between the scanner and the computer (USB or network) - Installation of the necessary software - Power supply to the computer - Firewall and security software settings - Search again See your documentation for more details. | Make sure the scanner is connected correctly and the latest version of Epson ScanSmart is installed on your computer. Make sure the AC adapter is securely connected to the scanner and a working electrical outlet. Check the firewall settings for Epson software. |
| The combination of IP address and the subnet mask is invalid. See your documentation for more details. | There is a problem with the network connection to your product. Check the solutions in this guide. |
| Recovery Mode | A firmware update has failed. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. |