You can clean the print head
using a utility on your Windows or Mac computer.
Make sure there are no
errors on the LCD screen and the CD/DVD tray is not inserted for
printing.
Load a
few sheets of plain paper in Cassette 2 (lower).
Do one of the
following:
Windows:
Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click
.
Mac: In the
Apple menu or the Dock, select System
Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your
product, and select Options &
Supplies. Select Utility
and select Open Printer
Utility.
Select Print Head
Cleaning. You see a window like this:
Select the cleaning cycle
you want to run, based on the nozzle check pattern and click
Next.
Click Start to begin the cleaning cycle.The power light flashes throughout
the cleaning cycle and stays on when the cleaning cycle is
finished.
Caution:
Never turn off the product or open the
scanner unit during a cleaning cycle or you may not be able to
print.
When the cleaning cycle is
finished, you can check to see if the nozzles are clean; click
Print Nozzle Check Pattern and
click Print.
Check the printed pattern
to see if there are gaps in the lines.
Print head is clean
Print head needs
cleaning
Print head needs Power
Cleaning
If there are no gaps, click Finish.
If there are gaps or the pattern is faint,
click Clean to clean the print
head again.
If almost the entire pattern is missing,
click Finish and perform a Power
Cleaning.
If you don’t see any improvement after cleaning the
print head up to 3 times, turn off the product and wait at least 12
hours. Then check the print head nozzles and try cleaning the print
head again, if necessary.