If you cannot save a scan to a shared folder when scanning over
a network, or saving takes a very long time, try these
solutions:
- Make sure that the computer is turned on and is not running in
a power-saving mode, such as sleep or standby.
- Make sure you created a shared folder on your computer
(Windows).
- Make sure the network folder does not already contain a file of
the same name. If so, rename the file and try again.
- Make sure you added the correct user permissions.
- If you registered the shared folder path to your product's
control panel contact list or entered the path manually to scan,
make sure you used the correct path.
- Make sure the address in your product's control panel contact
list and the address of the shared folder are the same.
- Make sure the user name and password are correct on the
computer and product's control panel Contacts list. Also, make sure
that the password has not expired.
- If you are using a laptop and the IP address is set to DHCP,
the IP address may change when reconnecting to the network. Obtain
the IP address again.
- Make sure your network type is not set to Public network. You cannot scan to a shared
folder when using a public network. Set the forward settings for
each port.
- If saving your scan to a shared folder takes a very long time,
make sure the DNS setting and the DNS domain name are correct.
Contact your network administrator for instructions.