If you have problems feeding paper, try these
solutions:
- Place the
product on a flat surface.
- Operate the product in the recommended environmental
conditions.
- If paper does not feed for printing, remove it. Then
reload it in the middle of the rear paper feeder. Slide the edge
guides against the edge of the paper, making sure that the paper
stack is not above the arrow mark on the edge guides.
- Load paper in the correct direction and slide the
edge guides against the edge of the paper.
- If multiple
pages feed at once, remove the paper, fan the edges to separate the
sheets, and reload it.
- If multiple pages feed at once, try loading one
sheet at a time.
- If multiple pages feed at once, the paper may be
moist or damp. Load new paper.
- If multiple pages feed at once during manual 2-sided
printing, remove any paper from the product before reloading
paper.
- Do not load more than the recommended number of
sheets.
- If paper
jams when you print on both sides of the paper, try loading fewer
sheets.
- Make sure
your paper meets the specifications for your product.
- Make sure
the paper size and paper type settings on the control panel are
correct.
- Try cleaning the paper path.
- For best
results, follow these guidelines:
- Use new,
smooth, high-quality paper that is not curled, creased, old, too
thin, or too thick.
- Load paper in the rear paper feeder printable side
up.
- Follow any
special loading instructions that came with the paper.
- When loading originals in the ADF, load them in the
correct direction and not above the arrow on the ADF edge guide.
Load only originals supported by the ADF and be sure to slide the
ADF edge guide against the edge of the originals. Check that the
ADF icon appears on the Copy, Scan, or Fax screen; if not, remove
and replace the originals.
- Clean the inside of the ADF.
- Make sure an original has not been placed on the
scanner glass. An original on the scanner glass takes precedence
over those in the ADF.