Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).
• For best results, follow these guidelines:
  • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
  • Follow any special loading instructions that came with the paper.
  • Load paper just before printing.
• If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary. Then reload the paper.
• If wrinkles appear on roll paper, adjust the Back Tension setting.
• If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not curled.
• Do not load more than one piece of cut sheet paper.
• Make sure your paper meets the specifications for your product.
• If paper feeds at an angle, make sure Detect Paper Skew is set to On in the Printer Settings menu.
• If paper does not eject correctly, decrease the Paper Suction setting for the loaded paper type.
• Make sure that paper is not jammed inside the product.
• Make sure you are using the product at the proper room temperature.
• If you are using paper that curls easily, make sure you are in an environment with a room temperature of 73 °F (23 °C) or higher.