| Change paper settings
Paper setting in the printer driver is different from paper
information registered in the printer. Change paper setting from
the application or the driver.
For details, see your documentation. |
To change paper information that was registered using
Epson Media Installer, load the paper and then use the control
panel.
You can also use Epson Media Installer to change paper
information for paper that has not been loaded.
Depending on the version of Epson Media Installer you are using,
you may not be able to change the paper information.
Check the media settings on the driver to determine which media
is being used. To change the media, select Paper Setting > paper source >
Change Paper type > Paper Type, and select the media that matches
the driver setting.
You can also select Use Printer
Settings when you select the media, which will default to
the paper that is set on the LCD screen. |
| We recommend replacing the auto cutter blade.
For details, see your documentation. |
The cutter has worn out. Replace the cutter. |
| TCP/IP configuration failed
The combination of the IP address and the subnet mask is
invalid. See your documentation for more details. |
Enter the correct values for the IP address and the
default gateway. Check with your network administrator if you do
not know the correct values. |
| Communication between the network and the printer is
unstable.
You may be able to resolve this by setting IEEE802.3az (Energy
Efficient Ethernet) to "Off".
See your documentation for details. |
See the links below or contact your network
administrator for more details. |
| The initial password is the product's serial number.
Please check the serial number.
For more details, please refer to the user manual. |
See the link below for
more details. |
| The initial password is provided on the label attached
to the product.
For more details, please refer to the user manual. |
| Recovery Mode |
The printer restarted in recovery mode because the
firmware update failed. Make sure you downloaded the latest
firmware from the Epson website and that the computer and printer
are connected via USB. Then try updating the firmware again. |
| A printer part needs to be replaced
Contact Epson Support. For details, see your documentation.
XXXXXXXX
(maintenance request code) |
A part used in the printer is nearing the end of its
service life. Contact Epson for support and provide them with the
displayed maintenance request code. The error persists until you
replace the requested part. If you continue to use the printer, a
printer error will occur. |
| Printer error. Turn power off and on again. If the
problem persists, contact Epson support.
XXXXXXXX
(service code) |
An error message occurs when:
- The power cable is not connected securely
- An error occurs that cannot be cleared
When a printer error has occurred, the printer automatically
stops printing. Turn off the printer, disconnect the power cable
from the outlet and the printer, and reconnect them. Turn the
printer on and off several times. If the same error message is
displayed on the LCD screen, contact Epson for support and provide
them with the displayed service code. |