If your product stops printing unexpectedly, try these
solutions:
- Make sure the power cable is securely connected.
- Check the messages on the control panel. If an error has
occurred, follow the instructions on the screen to clear the
error.
- If an error occurs during printing, the print queue enters
Pause status and stops printing. Do
one of the following to check the status of the print queue:
- In Windows, double-click the printer icon in the Devices and Printers, Printers, or Printers
and Faxes folder; if printing is paused, open the
Printer menu and clear the
Pause check box.
- On a Mac, select System
Preferences > Printers &
Scanners or Print & Fax
> Open Print Queue. Double-click
the icon for any printer that is Paused and click Resume
Printer.