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Problem Solver / Scanning Problems

Scanner Operational Problems

The Print light does not come on.
The product does not scan.
Pressing the Start button does not start scanning.
Pressing the Start button in a Mac OS X environment starts the Classic mode.
You cannot scan multiple images.

Problems you may have while using the product often involve the operation of your software and computer. Operation problems usually occur because of:

See the Setup Guide to confirm that you have done the set up in the correct way. Also, see the documentation that comes with your computer and software for possible solutions.

The Print light does not come on.

Make sure the power cord is plugged into an electrical outlet and the product is turned on by pressing the Power button.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.


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The product does not scan.

Try one or more of the following solutions:


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Pressing the Start button does not start scanning.

Try one or more of the following solutions.


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Pressing the Start button in a Mac OS X environment starts the Classic mode.

Do not install the scanner software in a Mac OS X environment in the Classic mode.


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You cannot scan multiple images.

Try one or more of the following solutions.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION